800.753.4536
Discreet Shipping

The Pleasure Chest is the oldest and most trusted sexuality boutique in the country, and we understand the importance of discretion. We ship every order in a plain brown box, with PC LTD on the return address. PC LTD (not The Pleasure Chest) will appear on your credit card statement.

Your purchases
are protected by

My Cart:

  FREQUENTLY ASKED QUESTIONS

Ordering

Payment

Privacy & Security

Shipping

International / APO / FPO Orders

Returns

  ORDERING

What is the status of my order?
To check the status of an order you've already placed, please click on "order status" under the about link on our home page. Be sure to have your order number and email address handy.

When can I expect to receive my backordered item?
Backordered items usually ship within ten days of the original date of purchase. We will contact you if an item takes more than 10 days. In some cases, depending on the manufacturer, backordered items can be out of stock for several weeks. If this the case, we will contact you and give you the option of a comparable item or a refund. We try not to ship partial shipments, but will do so upon request.

How do I make a change to my order or cancel an item?
Email shipping@thepleasurechest.com or call 800.753.4536 x120 immediately, as most orders ship the same day that we receive them. If your order has already been shipped, you will be charged an $11 cancellation fee.

  PAYMENT

What forms of payment do you accept?
The Pleasure Chest accepts American Express, Mastercard and Visa. All orders must be paid in U.S. Funds. Your account will be automatically debited once you purchase the items.

When will my credit appear on my account after a return?
Your credit card will be credited within 3-5 business days from the date that we cancel your order or receive your item.

How do I get a copy of my invoice?
All customers can access any order they've placed on our home page by clicking on "order status" under the about link, and viewing your order history. Make sure that you have your order number and email address handy. If you need any further assistance please call customer care at 800.753.4536 x120. You will receive a copy of your invoice with your order.

Do I have to pay sales tax?
All out of state shipping is tax free. Only orders shipped to addresses in California pay sales tax.

I have a question about charges on my credit card.
Please call customer care at 800.753.4536 x120.

My order won't go through. Why does it say that my billing address is invalid?
There are several reasons this could be happening. First, check to make sure that you have input your billing address correctly and without typos. If you are an international customer, AVS may not be supported for your credit card. At this time, we only accept payments from cards that support Address Verification. If your card does support AVS and you are still having this problem, you should contact your bank.

  PRIVACY AND SECURITY

Is your checkout process secure?
Yes. ThePleasureChest.com is concerned with keeping the information you submit secure and private. We want to provide you with a fast and easy purchase process. We can accept credit cards and provide you with the safety and comfort you demand on the internet. We use secure servers and encryption. All of your information and personal data are encrypted through a link to our commerce server.

What is your privacy policy?
ThePleasureChest.com respects your privacy. Your information will never be shared or sold with another company and we will encrypt all of your information.

  SHIPPING

What do I do if my order did not arrive?
Make sure that you've tracked your package and that it has been delivered. Look around your house and make sure that your order is not on the porch, or that the package has not been delivered to another person in your home who has forgotten to tell you it's arrived. You may also want to check with neighbors and make sure that they are not holding your package. You can also call UPS at 800.PICKUPS. You can also email shipping@thepleasurechest.com or call 800.753.4536 x120.

An item is missing from my shipment.
Please empty out all packing materials from your box to make sure that you didn't miss anything. Some items are small and are easily overlooked in large boxes. If you are certain that the items did not arrive please check your order online at www.thepleasurechest.com to make sure that the item is not on backorder. Have your order number and email address handy. If the item is shipped according to your account it's important to call customer care at 800.753.4536 x120. A missing item report must be filed within 24 hours of receiving your package.

Where is my order shipped?
To the address you specify during ordering.

Can I track my order?
To check the status of an order you've already placed, please click "order status" under the about link on our homepage. Be sure to have your order number and email address handy.

I upgraded my shipping. Why isn't my package here yet?
UPS is ThePleasureChest.com's preferred domestic and international carrier. UPS will only ship on business days, Monday through Friday. For example, a 2 day order that is shipped on Thursday will arrive Monday. A list of holidays that UPS does not ship can be found at www.ups.com. Orders upgraded to 3 day, 2 day or overnight are usually shipped on the same day the order was placed. Orders received after 1 p.m. PST may not be shipped until the following business day. ThePleasureChest.com's business days are M-F 10-6 PST. Your guaranteed shipping and upgraded shipping is calculated from the time your package leaves our warehouse. Therefore, orders using 3 day select on a Friday afternoon, the order will most likely be processed the following Monday which would indicate a delivery time on Thursday. ThePleasureChest.com will not guarantee the delivery time of any order. Shipping costs will not be refunded because of delayed deliveries. Deliveries can be delayed for any reason. Most delays are due to weather conditions. Plan orders and choose payment options appropriately. Please order your items appropriately, choosing the UPS shipping service that will ensure that you receive the order at least 2 business days in advance of the needed time period. A UPS tracking number will be sent to you via email upon request, or you can retrieve your tracking number by clicking the "order status" under the about link at www.thepleasurechest.com. Be sure that you have your order number and email address handy.

Is a signature required for my package?
Yes. Due to the nature of our products, no package can be delivered without an adult signature.

I received someone else's order.
Please call customer care at 800.753.4536 x120. Please do not open the package.

  INTERNATIONAL / APO / FPO ORDERS

Do you ship to APO or FPO addresses?
We ship to APO and FPO addresses. Please make sure that the zip code matches the shipping address. Please allow 2-3 weeks for delivery.

Do you ship to Canada?
Yes. For international orders please check the legal status in your area. Some countries, counties and provinces do not allow products of this nature to be purchased or owned. We can not be responsible for orders not received due to customs.

Do you ship to Europe?
Yes. For international orders please check the legal status in your area. Some countries, counties and provinces do not allow products of this nature to be purchased or owned. We can not be responsible for orders not received due to customs.

Do you ship to Puerto Rico?
Yes. For international orders please check the legal status in your area. Some countries, counties and provinces do not allow products of this nature to be purchased or owned. We can not be responsible for orders not received due to customs.

  RETURN

What is your return policy?
Because of the sensitive nature of our items, we do not accept returns or exchanges, except in the case of a damaged or non-functioning product. Please call our customer care department at 800.753.4536 x120 if you have any questions. Any item that is returned without authorization will not be accepted and sent back.

I received the wrong item.
Please call our customer care department and report shipping errors within 3 days of receiving your package. You can reach customer care at 800.753.4536 x120. Everyone at ThePleasureChest.com strives for accuracy, but we are human and mistakes do happen.