Free UPS Ground Shipping on Orders over $75!

Frequently Asked Questions

Returns

Ordering

Payment

Privacy & Security

Terms & Conditions

NoFraud

Shipping

International / APO / FPO Orders


Returns

What is your return policy?
Because of the sensitive nature of our items, we do not accept returns or exchanges, except in the case of a damaged or non-functioning product for which we will offer an exact exchange only. If your product is damaged or defective, you need to contact us within 30 days of receipt to obtain an exact exchange. Please call our customer care department at 800.753.4536 x120 if you have any questions. Any item that is returned without authorization will not be accepted and sent back. 

I received the wrong item.
Please call our customer care department and report shipping errors within 3 days of receiving your package. You can reach customer care at 800.753.4536 x120. Everyone at ThePleasureChest.com strives for accuracy, but we are human and mistakes do happen. 

Ordering

When can I expect to receive my backordered item?
Depending on the manufacturer, backordered items can be out of stock for several weeks. If this the case, we will contact you and give you the option of a comparable item or a refund. We try not to ship partial shipments, but will do so upon request.

How do I make a change to my order or cancel an item?
Email shipping@thepleasurechest.com or call 800.753.4536 x120 immediately, as most orders ship the same day that we receive them. If your order has already been shipped, you will be charged an $11.00 cancellation fee.

Payment

What forms of payment do you accept?
The Pleasure Chest accepts American Express, Mastercard, Visa, Discover, PayPal, PayPal Credit and Amazon Pay. All orders must be paid in U.S. Funds. Your account will be automatically debited once you purchase the items. 

When will my credit appear on my account after a return?
Your credit card will be credited within 3-5 business days from the date that we cancel your order or receive your item. 

Do I have to pay sales tax?
All out of state shipping is tax free. Only orders shipped to addresses in California pay sales tax. 

I have a question about charges on my credit card.
Please call customer care at 800.753.4536 x120. 

My order won't go through. Why does it say that my billing address is invalid?
There are several reasons this could be happening. First, check to make sure that you have input your billing address correctly and without typos. If you are an international customer, AVS may not be supported for your credit card. At this time, we only accept payments from cards that support Address Verification. If your card does support AVS and you are still having this problem, you should contact your bank.

Privacy & Security

Is your checkout process secure?
Yes. ThePleasureChest.com is committed to keeping the information you submit secure and private. Our site is secured with SSl protection. 

What is your privacy policy?

The Pleasure Chest ("us", "we", or "our") operates the www.thepleasurechest.com website (the "Service").

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.thepleasurechest.com

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address ("Personal Information").

We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our services for you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.

If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

Do Not Track Disclosure

We support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Security

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

This Privacy Policy is effective as of July 08, 2015 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Terms & Conditions

What are your terms and conditions?

Acceptance of Terms: I have read and understand the terms of service pertaining to ordering and viewing of The Pleasure Chest web site. These terms can be modified by us at any time without notice.

Age and Consent

  • I am at least 18 years of age.
  • It is not unlawful in my state, province, municipality, or other jurisdiction to view information or order products from this site.
  • I consent to view sexually explicit material.

Health and Safety: The information and products provided by The Pleasure Chest web sites are not intended for use without appropriate knowledge on the user's part about health and safety. The Pleasure Chest may offer suggestions on how to use or care for our products, but ultimately it is up to the user to ensure that the products and information acquired from us is used in a safe and harmless manner to the user or another party.

Return Policy

  • DAMAGED OR DEFECTIVE PRODUCTS: In the event that an item should be damaged during transit or arrive defective, we will gladly provide an exact exchange within 30 days of the UPS delivery date. This is a rare event as we battery test all products before leaving the store, but it does occasionally happen. Please note that pre-authorization is required for all exchanges! You can call (323) 650-1022 x120 from 10am to 6pm PST, Monday through Friday for a Return Authorization (RA) number and instructions on returning your item.
  • OUR PLEDGE: Due to the nature of our products we do not accept returns or exchanges (defective products exempt), as we cannot re-sell them. Health and Safety is of the upmost importance to us here at The Pleasure Chest, once our products leave the store we DO NOT take them back.

Cancellation Policy:

If you would like to cancel your order, email shipping@thepleasurechest.com or call 800.753.4536 x120 immediately, as most orders ship the same day that we receive them. If your order has already been shipped, you will be fully refunded minus an $11 cancellation fee.

Shipping: The Pleasure Chest uses UPS as our main method of shipping. Our UPS packages go out Monday through Friday and require a physical street address (no PO Boxes) to be delivered. Note if you give a PO Box as the shipping address you will receive notification that we require a physical street address and your package will not go out until we receive that information. We do deliver to APOs, FPOs and all US territories, however, your package will be sent using USPS. For all packages sent out using USPS, delivery time varies depending on your location and we do not offer express deliveries for these types of addresses. We do not ship on major Holidays such as: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. Orders that are made before 2pm PST using shipping methods Next Business Day, Second Business Day Air and Three Day Select will be shipped same day. All other orders will be shipped either same day or the following day (not including Saturday and Sunday or packages being shipped USPS). Orders that are placed on Saturday or Sunday will be processed the same day, however, will not be shipped until the following Monday.

Shipping Methods

  • GROUND: Ground packages will be shipped either same day or the following and will arrive within 1-7 business days in the contiguous US; 3-7 days for Alaska and Hawaii, not including Saturday, Sunday, or holidays. This option is not available for Puerto Rico. 3 DAY SELECT: 3rd Day Select packages will be shipped the same day for orders placed before 2pm PST. If the order is placed after 2pm PST the package will be shipped the following business day. The package will arrive 3 business days after shipping, not including Saturday, Sunday, or holidays.
  • 2nd BUSINESS DAY AIR: 2nd Business Day Air packages will be shipped the same day for orders placed before 2pm PST. If the order is placed after 2pm PST the package will be shipped the following business day. The package will arrive 2 business days after shipping, not including Saturday, Sunday, or holidays.
  • Next Business Day Air: Next Business Day Air packages will be shipped the same day for orders placed before 2pm PST. If the order is placed after 2pm PST the package will be shipped the following business day. The package will arrive the next business day after shipping, not including Saturday, Sunday, or holidays.
  • Note: ThePleasureChest.com will not guarantee the delivery time of any order. Shipping costs will not be refunded because of delayed deliveries. Deliveries can be delayed for any reason. Most delays are due to weather conditions. Plan orders and choose payment options appropriately. Please order your items appropriately, choosing the UPS shipping service that will ensure that you receive the order at least 2 business days in advance of the needed time period. If you have any questions or concerns regarding our shipping methods, please contact us toll free at 1-800-753-4536 x120 or email us at shipping@thepleasurechest.com.

NoFraud

Who is NoFraud?
NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.

Why am I getting an email/call/text message from NoFraud to confirm a transaction?
You received an email from NoFraud because your transaction had an irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.

After I confirm the transaction, do I need to do anything else?
After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.

Will NoFraud ever ask me for my personal information?
NoFraud will never ask you for your full credit card number, social security number or any other personal information.

Will my order be delayed?
In most cases, as soon as your response is received, your order will be released for processing.

I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?
After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.

Shipping

What do I do if my order did not arrive?
Make sure that you've tracked your package and that it has been delivered. You can also email shipping@thepleasurechest.com or call 800.753.4536 x120. 

An item is missing from my shipment.
Please empty out all packing materials from your box to make sure that you didn't miss anything. Some items are small and are easily overlooked in large boxes. If you are certain that the items did not arrive please check your order online at www.thepleasurechest.com to make sure that the item is not on backorder. Have your order number and email address handy. If the item is shipped according to your account it's important to call customer care at 800.753.4536 x120. A missing item report must be filed within 24 hours of receiving your package. 

Can I track my order?
To check the status of an order you've already placed, please click "order status" under the about link on our homepage. Be sure to have your order number and email address handy. 

I upgraded my shipping. Why isn't my package here yet?
UPS is ThePleasureChest.com's preferred domestic and international carrier, although we also offer shipping via USPS Priority Mail. UPS and USPS will only ship on business days, Monday through Friday.  UPS is a guaranteed service, while USPS is not. A list of holidays that UPS and USPS do not ship can be found at www.ups.com or www.usps.gov. Orders received after 2 p.m. Pacific Time may not be shipped until the following business day. ThePleasureChest.com's business days are M-F 10-6 PST. Your guaranteed shipping and upgraded shipping is calculated from the time your package leaves our warehouse. ThePleasureChest.com will not guarantee the delivery time of any order. Shipping costs will not be refunded because of delayed deliveries. Deliveries can be delayed for any reason. Plan orders and choose payment options appropriately. A tracking number will be sent to you via email on the day your order is shipped, or you can retrieve your tracking number by clicking the "order status" under the about link at www.thepleasurechest.com. Be sure that you have your order number and email address handy. 

Is a signature required for my package?
No. The only exception is if you request a signature, for an additional fee.

I received someone else's order.
Please call customer care at 800.753.4536 x120. Please do not remove items from their packaging. 

International / APO / FPO Orders

Do you ship to APO or FPO addresses?
We ship to APO and FPO addresses. Please make sure that the zip code matches the shipping address. Please allow 2-3 weeks for delivery. 

Do you ship to Canada?
Yes. For international orders please check the legal status in your area. Some countries, counties and provinces do not allow products of this nature to be purchased or owned. We cannot be responsible for orders not received due to customs. 

Do you ship to Europe?
Yes. For international orders please check the legal status in your area. Some countries, counties and provinces do not allow products of this nature to be purchased or owned. We cannot be responsible for orders not received due to customs. 

Do you ship to Puerto Rico?
Yes. For international orders please check the legal status in your area. Some countries, counties and provinces do not allow products of this nature to be purchased or owned. We cannot be responsible for orders not received due to customs.